News

Customers who need assistance related to the natural gas incident in the Greater Lawrence area can receive help at new locations.

Verbal confirmation of loss, valid photo identification, proof of residency in affected area and an in-person meeting at the Property Claims Center will establish an initial claim and a monetary advance payment toward loss to meet immediate needs for evacuation expenses, food spoilage, child care costs, etc. Residents are reminded to keep track of receipts and expenses for reimbursement, as well as any claims for child care, lost wages and lost food.

Customers unable to visit one of the claims centers can call 1-800-590-5571 to file a claim. We are focused on helping as many families as possible.

Lawrence

Affected residents can visit the Property Claims Center at 1 Market Street on Wednesday, Sept. 19 from 10 a.m. to 8 p.m.

Andover

Affected residents can visit the Property Claims Center at Old Town Hall, 20 Main Street on Wednesday, Sept. 19, from 12 p.m. to 8 p.m.

Parking is available in the back of the center. Residents in need of language translation services at the Property Claims Center are advised to visit the Lawrence location.

North Andover

Affected residents can visit the Property Claims Center between Chama Grill and CVS, 115 Main Street, on Wednesday, Sept. 19, from 12 p.m. to 8 p.m.